Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Friday, October 23, 2009

Dangerously Pink

I first wote this back in the Summer of 2005. Posted it in my other blog where it died from lack of attention. Regardless, here it is again in a new format.

A woman came into my bikeshop a few weeks ago. This is not an unusual occurrence, but how she dressed and acted was. Located in Maine, our community prides itself in reticent Yankee behavior. We dress down most times and are slow to warm to strangers. So, the invasion by a boisterous and buxom woman dressed completely in Pink, big hair, and enough makeup to make Maybelline bust with pride was a noteworthy event.

When I say she was pink, I mean pink. Pink pumps, pink miniskirt wrapped around a rather generous butt and a pink belly button blouse that highlighted a naval piercing with a, you guessed it, pink stone in the setting. She even smelled pink. A heavy odor of what I imagine 2 thousand pink flowers would smell like. And to top off the overall effect, a wide pink hairband that kept her Baltimore doo standing up and living large. As soon as I saw her, I thought of Divine and the movie "Pink Flamingos". The only thing missing was the "Bawlamer" accent. When she opened her mouth, the hard speech of someone from the blue collar fringes of Boston came out.

Our encounter was a comedy. She had recently purchased a couple of new bikes from some mass merchant nearby. She wanted to outfit them and her with many accessories. Racks, Helmets, locks, etc. As I worked through all the options, she took every chance she could to throw her sexuality in my face. She was obviously well versed in using her female wiles to seduce men to her bidding. A touch here, an accidental brush there. And always that pink smell permeating the whole shop. I countered every attempt of hers to get close with tactful retreats to keep her out of "my space". I am only human and that smell combined with her overwhelming femaleness was having it's affect on me. It was not like she was seducing me, rather it was more winning by overwhelming me with superior firepower.

After setting her up with all the goodies she wanted and I had her safely on the other side of the counter, I began to breath easier. The 3 feet of glass and wood seemed enough of a barricade to keep me faithful to my wife and out of the madness of brief encounters with the opposite sex. She paid for her items and turned to leave. Then she stopped and turned, making sure all that could jiggle did jiggle. Dirty thoughts danced through my mind as she began to inquire about having me show her how her new bikes worked. I did not answer. And as she repeated herself, she smiled that knowing smile that she still had it. She could still turn a man's head.

She knew she had me if she wanted me. I had lost. That jiggle turn had done it. The icing on the cake. Satisfied she had another notch in her gun belt. She said see ya and left. I sat there staring at the door for several moments wondering what had just happened. It had been a lot of years since a woman had turned my head like that. The feeling was familar but new at the same time. And then I grinned and thought, "Damn women. Gotta love em. We have no choice. They literally have us guys by the short hairs."

*** Artwork by Norman Engel

From BoZone - 7/8/05

Friday, September 4, 2009

Customer Service


About the time I feel the beginnings of a rut forming around the summer season down to CRUM's, I have a day like today. Around the end of August, beginning of September, my enthusiasm for bicycle retail and repair begins to wear thin. I feel ragged, rough around my edges. My mood can become more contrary. I find I have less time for the same questions I answered enthusiastically back in May. By this time of my busy season, I fall more into just the motions. My frantic scurry has slowed to more of a shuffle. The weight of a thousand flat tires, hundreds of mangled derailleurs, and too many wasted minutes answering questions like, "Do you work on bikes" do take their toll.

Then a day like today comes along just when I need it. A day I could have rightfully dealt with in an ugly mood turned into one of those special days at CRUM Cycles. A repair discussed two months ago and one I lost serious money and time to finally came off the stand today. And on the other stand I watched and loaned the occasional hand to a sweet Single Speed custom build. That "Niner" left the shop in the hands of a very happy camper about 8:30 PM.

The repair that seemed so straight forward two months ago turned into the repair from Hell. I spent $150 in new parts to make $90. And I drove 100 miles this morning just to secure the needed parts to lose that $60. But sometimes you just gotta suck it up and do what it takes to make the customer walk out satisfied and feeling they got what they asked for. What they paid for. It's okay to bitch about it to yourself. Whine to friends and strangers who may happen by. But in the end, handing over the finished repair without comment or even a whimper is what is important.

Doing the right thing even though it may require costs above and beyond is something I feel feeds positive wavelengths and vibes to both myself and the customer. I get to feel good about myself and know with certainty I deserve it this time.

Thanks again to Dash Jim for another picture.